Overview
If you are for any reason not satisfied with the product, you are welcome to log a request for return, exchange or refund if the below terms and conditions are met. Stores on Eternal Scent have their individual returns policy; this may vary per item sold.
When dealing with a store kindly familiarise yourself with their returns and warranty policy before making purchase. We will use our own discretion to approve refunds and exchanges. Returns and exchanges can be logged directly with Eternal Scent within 7 days after delivery.
If customer decides return product for any reason after 7 days of delivery, they can do so by contacting us directly, the contact information for our suppliers is available on the stores page. The product to be returned in its original packaging, and no refunds or exchanges will be accepted should the product be deemed purposely damaged or damaged due to negligence.
Eternal Scent reserve the right to refuse to exchange or refund items that are not returned within 7 days from the date customer received the delivery of goods, if the items are not faulty. To log your returns directly with Eternal Scent if still with 7 days after delivery please send us an email on admin@eternalscent.co.za.
You will need to provide us with the following:
- The reason for the return
- The invoice for each item returned
- The banking details where you would like us to deposit your refund.
Please ensure that the returned item is well packaged in the original packing, as sensitive products not packed well might be damaged in transit and this will not be refunded if the items were not correctly packaged.
Eternal Scent will only be liable for upliftment costs if product was delivered faulty, for any other reason for return customer will need to pay courier fees for collection and delivery to the address that will be provided once communication has been sent on email.
Refunds
This needs to be logged within 24 hours of receiving delivery of the product. All products returned will be inspected; we will inform you on email once we have received the product back and confirm whether this item is eligible for a refund after the inspection process is complete. Once we have approved the return it will take 3-5 working days for the refunded amount to reflect on your account. For obvious reasons we are unfortunately, not able to accept returns on opened products.
For any additional information please visit us:
Durban
88 Field Street, The Arcade Shop No 29, Durban Central, 4001.
Pietermaritzburg
Seven Eleven Centre, 255 Chief Albert Luthuli Street, Pietermaritzburg
Krugersdorp
Shop 11, 34 Jacob Street, Chemdor Square, Krugersdorp, 1754.
East London
Cnr Western Services Ave & 2 Rivers Rd, Shop UG32, East London, 5201.
Contact us at admin@eternalscent.co.za for questions related to refunds and returns.
Phone Numbers:
+27 67 790 7378+27 78 070 0205
+27 65 694 8986
